At SURJEN.COM, we strive to ensure all services are delivered to your satisfaction! However, if for any reason, you decide to cancel an order placed on any of our services, especially our lab/diagnostic services, you may cancel it anytime within one hour before your scheduled sample collection. If you’ve made a payment to SURJEN.COM, refund will be processed for requests raised within three (3) days of order request placed.
Refund timelines depend on bank turnaround times and guidelines. This may change from time to time. Business days shall mean the working days on which SURJEN corporate office operates which is Monday to Friday.
Important: Refunds cannot be processed to third-party accounts. The name on your SURJEN account should match with the name of the bank account holder. If you have paid the bills using a third-party account, refunds will be made to the same account. Refunds will typically be initiated in three business days from our end and will be credited to your account in another two to three business days. SURJEN will not be liable for any delays caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.